We want you to be confident before you commit to a project. This policy explains when a refund applies and how to request one. It works alongside our Terms of Service.
Before work starts
If you have paid an upfront amount but we have not started work, you can cancel for a full refund of that upfront payment.
After work starts
Once a project is underway, refunds apply to any milestone that has not yet been started. Work that has already been delivered is not refundable, because the time and effort for it have been spent. For milestone-based projects, this means you only ever pay for the milestones that are started or completed.
After final delivery is accepted
Once the final delivery has been accepted (either by your sign-off or automatically after the 7-day review period in our terms), the project is complete and no refunds apply. Bugs in the delivered work are still fixed free of charge during the support window included with your package.
How to request a refund
Email mhdkashif07@gmail.com with your project name and the reason for the request. We respond to refund requests within 5 business days.
How refunds are paid
Approved refunds are returned to your original payment method within 10 business days of approval. Any transaction fees charged by the payment provider are deducted where those fees are non-refundable to us.
Contact
Questions about this policy? Email mhdkashif07@gmail.com.